Frequently Asked Questions

Before, During & After Your Appointment

  • You will need to complete the online History Form that is attached in your confirmation of booking email, and send any relevant imaging, referrals and results to movefreelyosteopathy@gmail.com at least 24 hours before your appointment.

    If you are unable to complete the history form online, please arrive 15 minutes early to complete it in the waiting room.

  • Comfortable, loose-fitting clothing is ideal. Stretchy or active wear works well, as I may include gentle movement or exercise as part of your session.

  • In most cases, treatment can be provided while you remain fully clothed. If direct skin contact is needed for certain techniques, you may be asked to adjust or remove a layer of clothing, but you will always be appropriately draped. Your comfort and privacy are always the top priority.

  • Osteopathic techniques are designed to work with your body. Some approaches may feel slightly uncomfortable if an area is already sensitive or inflamed, while others can feel gentle and deeply relaxing. Throughout your session, I will check in with you and adapt techniques to ensure your comfort and support what is best for your body.

  • Yes — mild soreness, stiffness, or fatigue for 24–72 hours afterwards is common, as your body is adjusting. This should ease after a few days, and most people then feel improvement in movement and pain levels.

  • Initial Adult & Pre/Postnatal - 60 minutes

    Initial Child - 45 minutes

    Return Standard, Return Movement Therapy/Rehabilitation, Return Head, Neck & Facial - 45 minutes

    Return Extended - 60 minutes

    Return Child - 30 minutes

    All times and prices are listed on the booking page.

  • This depends on your condition, goals, and how your body responds. Some people feel improvement after one or two sessions, while others benefit from a longer-term plan. At your initial appointment, I’ll outline a tailored recommendation for you.

  • A minimum of 24 hours notice is required to cancel or reschedule an appointment. This allows time to offer the appointment time to someone else.

    Please notify me by email, phone (including voicemail), or text. Appointments cancelled with less than 24 hours’ notice, or missed appointments, will incur the full appointment fee.

    Please note that Medicare and private health rebates cannot be claimed for late cancellations or no-shows.

Costs, Payments & Rebates

  • Initial Adult - $190

    Initial Child - $150

    Return Standard - $140

    Return Head, Neck & Facial - $150

    Return Extended - $170

    Return Child - $105

    All times and prices are on the booking page. Final out-of-pocket costs will vary depending on Medicare or private health rebates.

  • I accept EFTPOS, debit, credit, EFT and cash payments.

  • No — a referral is not needed. You can book directly as a new client. However, referrals are welcome if your GP or other health professional would like to share relevant information, or you have a GPCCMP.

  • A GPCCMP allows you to claim a Medicare rebate for up to five allied health sessions per calendar year. These sessions can be shared between different allied health practitioners and must be specifically addressed to the practitioner you are seeing.

    The current Medicare rebate is $61.80 per session, and you are responsible for covering any gap payment. Medicare will deposit the rebate directly into your nominated bank account, which can take up to 1-2 business days.

  • Your GP will determine eligibility. Medicare requires that you have at least one medical condition that has been (or is likely to be) present for at least 6 months, or is terminal.

  • Yes — if you have extras cover for Osteopathy, you can claim a rebate for your appointment.

    On-the-spot claiming is available via the payment terminal for the health funds listed below. This allows you to claim your rebate at the time of your appointment and simply pay the gap fee. Rebate amounts will depend on your individual level of cover.

    Health funds supported for on-the-spot claiming: AAMI Health Insurance, ACA Health Benefits Fund, AHM, APIA Health Insurance, Astute Simplicity, Bupa, CBHS, CBHS Corporate Health, Defence Health, Emergency Services Health, Frank Health Insurance, GMHBA Limited, IMAN, ING Health Insurance, Medibank Private Limited, Mildura Health Fund, NIB, Police Health, Priceline Health Insurance, Qantas Assure, St. Lukes Health, Suncorp Health Insurance, TUH, Union Health, and Westfund Limited.

    If your health fund isn’t supported by the terminal, you’re still able to claim a rebate. You’ll simply pay in full on the day and submit your receipt directly to your health fund for reimbursement.

  • No — you can only claim one type of rebate per appointment. If you have both private health insurance and a GPCCMP, you can choose which rebate you’d prefer to use for each visit.

  • Unfortunately no.

    If you have a GPCCMP, payment for your appointment is made in full and the Medicare rebate is processed directly afterwards.

    If you have private health insurance, your rebate will be processed first (if fund is available for on-the-spot claiming) and you will then be required to pay the gap fee. The exact amount will depend on your level of health fund coverage.

    Please note that rebates cannot be claimed for late cancellations or missed appointments.

  • Yes — I accept Support at Home and NDIS.

Location & Accessibility

  • Enter through the main entrance of the Victor Harbor Health Hub, stay on the ground floor and follow the hallway to the end — the Allied Hub will be on your right. Please take a seat in the waiting area, and I’ll come to greet you at your appointment time.

  • Yes — the clinic is fully wheelchair accessible and a wheelchair accessible bathroom is available inside the Allied Hub waiting area.